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Restaurants

About Our Service Charge

For over three decades, we have consistently taken steps to create a professional and stable workplace that provides fair and equitable wages and benefits for our team. As we emerged from the pandemic, we chose to pay our service staff differently than most restaurants.

We wanted to ensure for them a paycheck they could count on rather than leaving them to be buffeted financially by fluctuating business and the whims of our guests. Working for tips is, for most, an unreliable proposition.

Unlike most restaurants, we pay our service staff an hourly wage that truly reflects the value of what they offer. The service charge on your bill contributes toward an equitable wage for all of our staff. If we’ve exceeded your expectations, please feel free to leave something extra in cash or on the TIP line of your credit card voucher. That amount will go directly to your service staff.

Adding a service charge creates equity by allowing us to eliminate the tipped vs non-tipped employee structure. Now we’re all about job expectations and performance for every position, increasing transparency and trust while offering clear paths for employee development.

And adding a service charge aligns with our values by recognizing the problematic roots of tipping as a legacy of slavery and recognizing how that legacy contributes to present-day issues in the hospitality industry.

RESTAURANTS

Frontera Grill

Topolobampo

Xoco

Bar Sótano

COPYRIGHT © RICK BAYLESS. ALL RIGHTS RESERVED.
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Rick Bayless is the chef and owner of an award-winning world of restaurants including Frontera Grill and Topolobampo in Chicago. He is also a teacher, author, philanthropist, YouTube creator and much more. Explore our “About” section to learn more!